Camden Carpet Cleaning Privacy Policy
This Privacy Policy explains how Camden Carpet Cleaning collects, uses, discloses and protects personal data relating to customers and prospective customers in our service area. We are committed to handling your personal data in accordance with the UK General Data Protection Regulation and other applicable data protection laws.
Scope of this Privacy Policy
This Privacy Policy applies to all Camden Carpet Cleaning customers and prospective customers in our service area who contact us, request a quote, make a booking, use our services, or otherwise interact with us. It covers personal data we collect directly from you and personal data we obtain indirectly in the course of running our business.
Data Controller
For the purposes of data protection law, Camden Carpet Cleaning is the data controller in respect of the personal data described in this Privacy Policy. As data controller, we decide how and why your personal data is processed and we are responsible for ensuring that such processing complies with applicable law.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. This may include:
Identification and contact details such as your name, address, property location, and preferred contact details such as postal address or online messaging details.
Booking and service information such as dates and times of bookings, details of the services you request, information about the property areas to be cleaned, and any special instructions you provide.
Payment and transaction data such as records of payments, amounts charged, services purchased, refunds, and related accounting information. We do not store full payment card details; where card payments are taken, these are processed by secure third-party payment providers.
Communication data including records of your enquiries, complaints, feedback, and any correspondence between you and Camden Carpet Cleaning.
Technical and usage data such as basic information generated when you interact with our website or online content, including device information, browser type, and general usage data. We use this to improve our services and user experience.
Lawful Bases for Processing
We only process your personal data where we have a lawful basis under the UK GDPR. Depending on the circumstances, we may rely on the following bases:
Contract: We process your data when it is necessary to enter into or perform a contract with you, for example to provide cleaning services, manage your booking, or take payment.
Legitimate interests: We process your data when it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This includes managing our relationship with you, maintaining business records, improving our services, and protecting our business against fraud or misuse.
Legal obligation: We process your data where necessary to comply with legal obligations, for example tax, accounting, or regulatory requirements.
Consent: In some situations we may ask for your consent, for example if we wish to send you certain types of marketing communications that require consent under applicable laws. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data only for specified, explicit and legitimate purposes, including:
To respond to your enquiries and provide quotes for our services.
To set up, manage and fulfil your bookings and to provide our carpet cleaning and related services.
To communicate with you about your appointments, changes to services, and practical information related to your booking.
To manage billing, process payments and handle refunds or disputes.
To manage our relationship with you, including storing your service history and preferences where appropriate.
To improve our services, business processes and customer experience.
To keep appropriate business and financial records.
To comply with applicable laws and regulations, and to establish, exercise or defend legal claims.
Data Retention
We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.
In general, we retain customer and booking records for a period necessary to deal with any queries, complaints or legal claims that may arise, and in line with statutory retention periods for tax and accounting records. When personal data is no longer required, we will delete it or anonymise it so that it can no longer be associated with you.
Data Processors and Third Parties
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These service providers may include:
Payment processing providers who handle payments securely on our behalf.
IT and system support providers who host or maintain our business systems, website or communication tools.
Accounting or administrative support providers who assist with invoicing, bookkeeping or business administration.
These processors are only permitted to process your personal data in accordance with our instructions and are bound by contractual obligations to keep your data secure and confidential and to comply with data protection law.
In certain circumstances we may also need to share your data with other third parties acting as independent data controllers, for example professional advisers, insurers, law enforcement bodies, or regulatory authorities where required by law or necessary to protect our rights or the rights of others.
We do not sell your personal data to third parties.
International Transfers
Where any of our service providers or business tools involve transferring personal data outside the United Kingdom, we take appropriate steps to ensure that your data is protected in line with UK GDPR. This may include relying on adequacy regulations, using approved standard contractual clauses, or implementing other legally recognised safeguards.
Data Security
We use appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage, and measures to maintain the confidentiality and integrity of our systems.
Your Data Protection Rights
Under the UK GDPR, you have several important rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:
Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain other information.
Right to rectification: You have the right to request correction of inaccurate data or completion of incomplete data that we hold about you.
Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data.
Right to restriction of processing: You may ask us to restrict the processing of your personal data in specific situations, for example while we verify its accuracy or consider an objection.
Right to object: You may have the right to object to processing based on our legitimate interests, and to object to direct marketing at any time.
Right to data portability: In some cases, you may request that we provide your personal data in a structured, commonly used and machine readable format or transmit it to another controller where technically feasible.
Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights
If you wish to exercise any of your data protection rights, or if you have questions about how we handle your personal data, you can contact Camden Carpet Cleaning using the contact details provided on our website or any communication you have received from us. We may need to verify your identity before responding to your request. We aim to respond to all valid requests within the timeframes set by law.
Complaints
If you are unhappy with how we have handled your personal data, we encourage you to contact us first so we can try to resolve your concerns. You also have the right to lodge a complaint with the UK data protection supervisory authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other reasons. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
