Camden Carpet Cleaning Service Terms and Conditions
These Terms and Conditions set out the basis on which Camden Carpet Cleaning provides carpet, upholstery and related cleaning services to residential and commercial customers. By making a booking, accepting a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking or use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, company or organisation booking or receiving the services.
Company means Camden Carpet Cleaning, including its employees, contractors and authorised representatives.
Services means carpet cleaning, rug cleaning, upholstery cleaning, stain treatment and any other related cleaning services provided by the Company.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Client and the Company comprising these Terms and Conditions, together with any quotation or booking confirmation.
2. Scope of Services
The Company will provide the Services as described in the quotation or booking confirmation issued to the Client. The specific tasks, areas to be cleaned and any special requirements will be agreed in advance wherever reasonably possible.
The Company reserves the right to refuse any work that, in its reasonable opinion, is unsafe, unlawful or beyond the scope of its standard services and expertise.
The Client acknowledges that certain types of staining, wear, damage, odours or discolouration may not be fully removable despite the application of appropriate professional methods and products. No guarantee is given that all stains or defects will be removed or that items will be restored to a previous condition.
3. Booking Process
Bookings may be made by the Client through the Companys accepted booking channels. When making a booking, the Client must provide accurate and complete information regarding the Premises, items to be cleaned, access arrangements and any specific concerns such as heavy staining, pet damage or delicate fibres.
The Company may request photographs, measurements or additional information before confirming a booking or issuing a quotation. Any quotation is based on the information provided and may be revised if that information is incomplete or inaccurate.
A booking is considered confirmed only when the Company has expressly accepted the booking, whether verbally or in writing, and provided a date and time window for the Services. The Company will use reasonable efforts to attend at the agreed time but reserves a reasonable arrival window to account for traffic, prior jobs and other factors beyond its direct control.
The Client must ensure that a responsible adult is present at the Premises at the start and end of the appointment, unless otherwise agreed in advance. Where keys or access codes are provided, the Client authorises the Company to enter the Premises for the purpose of providing the Services.
4. Quotations and Pricing
All quotations are given in good faith based on the information provided by the Client and the conditions described at the time of booking. Quotations may be provided as a fixed price or as an estimate. Unless otherwise stated, prices include labour, standard cleaning products and use of the Companys equipment.
If upon arrival the work is significantly different from that described at the time of booking, the Company may adjust the price accordingly before commencing work. In such cases, the Client will be informed of any change to the price and may either accept the revised price or decline the Services. If the Client declines the Services, a call-out or cancellation fee may apply if the Company has attended the Premises.
Prices may vary depending on service area, property type, level of soiling, access, parking arrangements and any additional services requested. Any applicable taxes will be included in the final price where required by law.
5. Payments and Charges
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company may accept payment by cash, card or other approved methods as notified to the Client.
For commercial Clients or larger jobs, the Company may require a deposit or advance payment before confirming the booking or commencing work. The balance shall be payable on completion unless otherwise agreed.
Where payment terms are agreed on account, invoices must be settled by the due date shown on the invoice. The Company reserves the right to charge interest and reasonable administration fees on overdue amounts in accordance with applicable UK legislation.
If the Company is unable to obtain payment at the time it falls due, it may suspend further services, withhold reports or certificates, and take reasonable steps to recover the outstanding amount.
Parking fees, congestion charges or similar costs incurred in attending the Premises may be added to the Client’s invoice where applicable, provided the Client has been informed in advance wherever reasonably possible.
6. Cancellations, Rescheduling and Access
The Client may cancel or reschedule a booking by giving the Company reasonable notice. Unless agreed otherwise, the following will normally apply.
Where at least 48 hours notice is given before the scheduled start time, the Client will not usually incur a cancellation fee.
Where less than 48 hours notice is given, the Company may charge a cancellation fee up to a reasonable percentage of the service price to cover allocated time and any costs incurred.
Where less than 24 hours notice is given, or the Company attends and is unable to gain access or commence work for reasons beyond its control, the Company may charge up to the full quoted price, at its discretion.
The Client must ensure that the Premises are safe, accessible and that any restrictions such as parking, building entry systems or security requirements have been addressed before the appointment. If access is delayed or denied, waiting time charges or cancellation fees may apply.
7. Health and Safety
The Company is committed to operating in accordance with applicable health and safety requirements. The Client agrees to provide a safe working environment and to inform the Company of any known hazards at the Premises such as loose flooring, faulty electrics, recent building works or the presence of hazardous substances.
The Client must ensure that children, pets and vulnerable persons are kept away from work areas, equipment, chemicals and trailing cables during the provision of the Services and until any treated areas are dry and safe to walk on.
The Company reserves the right to refuse or discontinue work if, in the reasonable opinion of its operatives, conditions at the Premises present a risk to health or safety. In such circumstances, a call-out fee may be charged.
8. Client Obligations and Preparation
The Client is responsible for ensuring that the areas to be cleaned are reasonably clear of personal items, breakables and clutter. Small furniture may be moved by the Company where it is safe and practical to do so. The Company does not move heavy, fragile or valuable items such as large cabinets, pianos, aquariums, electronics or antiques unless expressly agreed.
The Client should inform the Company of any existing damage, wear, loose seams, weak fabrics or colour instability in carpets, rugs or upholstery. The Company may carry out a colour-fastness or compatibility test before using certain products, but this cannot guarantee that no reaction will occur on all materials.
Electricity and running water must be available at the Premises for the duration of the Services unless otherwise agreed. Where parking permits or space allocations are required, the Client should arrange these in advance wherever possible.
9. Waste Handling and Environmental Regulations
The Company will handle and dispose of any waste generated during the provision of the Services in accordance with applicable UK waste management and environmental regulations.
General waste, such as collected dry debris, used consumables and packaging arising from the cleaning process, will be removed or placed in appropriate receptacles at the Premises, subject to agreement with the Client and local requirements.
Where the Services generate waste that is classed as controlled waste or requires special handling, the Company will manage this in line with relevant regulations or may require the Client to arrange for separate licensed disposal. Any additional costs associated with specialised waste disposal may be charged to the Client, provided that the Client has been informed.
The Client agrees not to request or permit the Company to dispose of any substances or materials in a manner that would breach environmental legislation, local authority requirements or water company regulations.
10. Liability and Insurance
The Company will exercise reasonable care and skill in providing the Services. The Company maintains appropriate insurance cover, details of which can be made available upon reasonable request.
Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by negligence, for fraud, or for any other matter which cannot lawfully be excluded under UK law.
Subject to the preceding paragraph, the Companys total liability for any loss, damage or claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total amount paid or payable by the Client for the specific Services giving rise to the claim.
The Company shall not be liable for consequential or indirect losses, including loss of profit, loss of income, loss of opportunity, or loss of enjoyment. The Company is not responsible for pre-existing damage, wear, fading, shrinkage, loosened joints, or defects that become apparent during or after cleaning.
Certain materials may react unpredictably to cleaning processes despite appropriate testing. The Client accepts that there is an inherent risk of colour change, texture change or minor shrinkage in some textiles and carpets. The Company will not be liable for such changes where reasonable and industry-accepted methods have been used.
11. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as possible, and in any event within a reasonable period after completion, so that the Company has an opportunity to inspect and, where appropriate, remedy the issue.
The Client should not arrange for a third party to re-clean, repair or replace any item before the Company has had a reasonable opportunity to investigate and respond. Doing so may limit the Companys ability to assess the situation and may affect any goodwill gestures or liability considerations.
The Company will aim to resolve complaints promptly and fairly, and may, at its discretion, offer a re-clean of the affected area, a partial refund, or another appropriate remedy, depending on the circumstances.
12. Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure results from events beyond its reasonable control, including but not limited to extreme weather, flooding, fire, accidents, power failures, strikes, public transport disruption, or restrictions imposed by authorities.
In such cases, the Company will endeavour to inform the Client as soon as reasonably practicable and will arrange a new appointment where possible.
13. Privacy and Data Protection
The Company will handle any personal information provided by the Client in accordance with applicable UK data protection laws. Personal data will be used only for the purposes of administering bookings, providing the Services, processing payments and managing any related enquiries or issues.
The Company will take reasonable steps to keep personal data secure and will not sell or share it with unrelated third parties, except where required by law or necessary for the performance of the Services.
14. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice or the operation of its services. The latest version will apply to new bookings and will be made available upon request.
Where a change materially affects existing bookings, the Company will notify the Client and, where required, seek the Clients consent to the updated terms.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
16. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
The Agreement between the Client and the Company is personal to the Client and may not be assigned or transferred without the Companys written consent. The Company may assign or subcontract its rights and obligations where this does not reduce the level of service provided to the Client.
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Client and the Company in relation to the Services, and supersede any prior verbal or written understandings or representations.
